Returns

We hold ourselves to the highest standards, and all of our products go through rigorous testing and refinement with our in house chemist team until we approve then start to sell.If you need to make a change we'll provide a refund or exchange for any products ordered here within 30 days of purchasing. Simply email sales02@ninea.com.cn to start the process. Your feedback will make a difference,so please be sure to include details about why you're returning or exchanging. Not because we're questioning you, but because we care and will use your experience to improve. Expect refunds to be credited to the original form of payment within 10 business days of processing and know that we reserve the right to deny a return and refuse service to anyone that misuses or abuses our policy.